History

PANEN TOUR began in 1986 as a Tour Operator with ticketing as its main business. Its professional services quickly gained customers’ trust and support. In time PANEN TOUR was able to expand as a full service tour operator.

Anticipating the market’s rising demand, since 1992 PANEN TOUR has conducted various efforts in restructuring and developing its company management. PANEN TOUR is continually developing its products and services to provide the best service to its customers.

Beginning in 1996 PANEN TOUR expanded its services by opening branches in Jakarta and Surabaya. At almost the same time PANEN TOUR moved its head office to its own building on Jl. Suryopranoto, Jakarta. In optimizing its services to customers, PANEN TOUR extended its network through representative offices in major cities in Indonesia.

Astutely aware of the market potential at the time, the founders of PANEN TOUR opened a wholesaler company in 1996 called HAPPY HOLIDAY, which provides international package tour programs as well as domestic and international hotel reservations, especially to meet the needs of tour operators. Today HAPPY HOLIDAY has successfully become a healthy, solid, and fast expanding business entity following the success of its predecessor PANEN TOUR.

Management Team

Behind PANEN TOUR are highly motivated individuals with vast experiences in the tours and travel business, and experts in managing travel bureaus. Comprising of individuals with strong vision, PANEN TOUR’s management team is steadfast in its commitment to provide the very best for its customers.

Human Resources

In providing its services, PANEN TOUR is supported by 150 reliable and dynamic professionals throughout the head office and its branches, relentlessly giving their best efforts and services for the satisfaction of customers. The number of employees will continue to increase along with company needs and development.

Commitments

PANEN TOUR aims to become the best by providing the best services to customers and always innovating its services to fully satisfy customers.

Services

PANEN TOUR provides various tour and travel services and other related services such as:
· DOMESTIC AND INTERNATIONAL TICKETING
Reservation and plane ticket sales from various airline carriers (domestic and international) with competitive prices and satisfying services.
· INTERNATIONAL TOUR PACKAGES/ OUTBOUND
Tour packages throughout the world such as Asia, Australia and New Zealand, Europe, America, Africa, etc.
· MEETING, INCENTIVE TOUR, CONVENTION, AND EXHIBITION (MICE)
· CRUISE SHIP TOUR PACKAGES (FLY AND CRUISE)
Cruise ship tour packages using luxurious liners sailing the ocean, visiting tourist destinations throughout the world.
· INBOUND AND DOMESTIC TOUR PACKAGES
Tour packages for domestic tourist destinations such as Java, Bali, Nusa Tenggara, Sumatera, Sulawesi, Batam, etc.
· DOMESTIC AND INTERNATIONAL HOTEL VOUCHERS
Reservation and voucher sales for international and domestic hotels
· TRAVEL DOCUMENT SERVICES (PASSPORT AND VISA)

Technology

PANEN TOUR’s operational activities are supported with state-of-the-art information technology such as:
· ABACUS and GALILEO reservation systems
An online international flight reservation facility
· ARGA reservation system
An online flight reservation system especially for Garuda Indonesia
· LAN (Local Area Network) system
Office operational system supported with an integrated computer network.
· 53 telephone lines, 5 facsimile lines, and e-mail.

Strategic Partners

PANEN TOUR continually maintains good and mutually beneficial relationship with its partners both in Indonesia and abroad. The Partners include airline carriers, hoteliers, tourism boards, cruise agencies, tour operators, and others.
PANEN TOUR has the confidence and trust of TRAFALGAR, one of the world leading tour operators, to act as their general sales agent in Indonesia since 1994. TRAFALGAR is a specialist in providing tour programs to Europe and is also known as the worlds best selling escorted tour in Europe.

Service Network

PANEN TOURS branch offices and representative offices are open in major cities in Indonesia. To date, PANEN TOUR has opened three branch offices (two in Jakarta and one in Surabaya) and about 13 representative offices in seven major cities: Bandung, Yogyakarta, Solo, Semarang, Malang, Purwakarta, and Ujung Pandang.
In the future, the number of branches and representative offices will increase dynamically along with the rising demand towards PANEN TOURS services.